Support

Checkout our frequently asked questions or contact us via the contact form, usually you will receive an answer the same day.

How long does it take to process my order

On average your order will be shipped within 48 hours.

How long does shipping take

On average the shipping process takes 10-15 business days or 7-10 business days via the priority shipping method (surcharge). You can find the expected delivery time for your order during the checkout. Free shipping is available for all products and worldwide.

Can I return my order?

Product quality is very important in all steps of production and shipping at Case24. However, something might slip past our quality control or break during shipping. If this happens to be the case (no pun intended) please reach out to our customer service at our contact page. If possible, please include your order number and a photo of the defect. Since custom cases are personalized to your specification, they cannot be returned.

Do I need to be home for the delivery?

You don't have to be home at time delivery since all our products are shipped through the regular mail service, allowing for a smooth delivery straight to your mailbox!