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Orders & Returns


Shipping to the United States or Canada typically takes about 10-15 working days also depending on domestic US/CA mail service.


If you would like to return your order, we ask you to e-mail our customer service for the return instructions

Be aware that if you ship your case without contacting us, that we might not accept the returned case

Self-designed cases cannot be returned. If you have a complaint about a self-designed case? Please contact our customer service

If you find any damage or other problems please contact our customer service. Describe as clearly as possible what went wrong with your case and add a photo of the case.

If you are entitled to a refund of the purchase price, we will do this via the payment method which you have used to pay your order. The processing time depends on the payment method used.

Damage that occurred during the return of your order is not to recover Case24. You should, therefore, be sure that you properly packed your order so as to prevent damage to the order. Only when our employees have received the packet is our responsibility.

Terms Returns

- You bear the risk of the return shipment in case it is lost or damaged during shipping. - The products are returned within the trial period of ... days, which commences on the date indicated on your packing slip. - The article is as far as reasonably possible in original condition and packaging factory. (Here, it is not necessary that the product is in the pack)


-Not all products may be returned. - Personalized items. These are items that are designed with your own photograph, image or text. - Items that are open and can be used only once or liquids such as screen protectors - Parts that are no fault of ours are delivered damaged or incomplete.

If you have any more questions?. Please contact our customer service and they will help where possible.

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